Support levels

Support Levels

ACS provide 3 levels of contracts from basic remote support through to full outsourcing. We can also provide out of hours coverage, ad-hoc support and tailored contracts as required.

Emerald Sapphire Diamond
Guaranteed response times 4 hours initial response / 8 hours onsite 3 hours initial response / 6 hours onsite 2 hours initial response / 4 hours onsite
Telephone support Unlimited Unlimited Unlimited
Remote support Unlimited Unlimited Unlimited
Onsite support Unlimited Unlimited Unlimited
Parts included
Preventative maintenance
Quarterly

Monthly
Server administration
Virus removal
Out of contract works Preferential contract rate 1 hour included 1 hour included
Initial IT assessment & report
Regular onsite reviews
Annually

Annually

6 monthly