URGENT – HP Battery Recall information

URGENT – HP Battery Recall information

HP has recently announced an issue affecting the batteries in several of its models of notebook and mobile workstations.  It is important that owners of any of the following laptops check their systems even if they have checked them previously, as further models have been added to the list.

The following products were shipped with affected batteries

ProBook HP Probook 640 G2 HP ProBook 640 G3
HP ProBook 645 G2 HP ProBook 645 G3
HP ProBook 650 G2 HP ProBook 650 G3
HP ProBook 655 G2 HP ProBook 655 G3
HP ProBook 430 G4 HP ProBook 440 G4
HP ProBook 450 G4 HP ProBook 455 G4
HP ProBook 470 G4
ZBook HP ZBook 17 G3 HP ZBook 17 G4
HP ZBook Studio G3
x360 HP x360 310 G2
Pavilion HP Pavilion x360
ENVY HP ENVY m6
HP 11 HP 11 Notebook PC

The following products are compatible with, but were not shipped with, affected batteries. Customers may have purchased a battery as an accessory or received a replacement battery through services that is affected by the recall.

ProBook HP ProBook 430 G5 HP ProBook 440 G5
HP ProBook 450 G5 HP ProBook 455 G5
HP ProBook 470 G5
ZBook HP ZBook Studio G4
ENVY HP ENVY 15
Mobile Thin Client HP mt20 HP mt21
HP mt31

HP have released some software which will check if your system is affected and will put it into a Battery Safety Mode until the fault can be rectified.

We would recommend anyone with the model above follows HP’s advice and check their laptop.  The software and full details of the recall can be found here – https://batteryprogram687.ext.hp.com/en-GB/Home/ProgramSummary If anyone needs assistance in checking their system or arranging the repair, please contact us.