ACS provide 3 levels of contracts from basic remote support through to full outsourcing. We can also provide out of hours coverage, ad-hoc support and tailored contracts as required.
|Guaranteed response times||4 hours initial response / 8 hours onsite||3 hours initial response / 6 hours onsite||2 hours initial response / 4 hours onsite|
|Out of contract works||Preferential contract rate||1 hour included||1 hour included|
|Initial IT assessment & report|
|Regular onsite reviews||